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Aletha Inc. offers free ground shipping in the continental US on orders of $75 or more (in USD). Orders under $75 (in USD), international orders, or expedited orders will require a shipping fee paid by the customer. Shipping options and cost will be offered to the international customer at checkout. We don't collect VAT for purchases to our international customers, so you will have to pay it when you collect the product from the shipping company or post office.All products ordered will ship together whenever possible. You will receive a shipping confirmation email with tracking information when the package leaves our facility. Our current estimate is that orders will ship from our warehouse within 1-2 business days.
Shipping Update
Due to factors such as COVID-19 or supply chain delays and labor shortages, current US ground shipping can take up to or more than 14 business days to deliver, and up to or more than 30 days for international shipments.
Wrong address
We cannot be responsible if the address provided for shipping was entered or provided incorrectly by the customer.
Unsuccessful Product Deliveries
If your product is returned to us due to an incorrect address on file or failed delivery, please email hello@alethahealth.com to request a new package or refund. Packages resent are subject to a $10 resend fee to cover shipping costs.
Delivery time
We cannot guarantee package delivery time. We will be timely on our end, but transit times can be delayed based on circumstances outside our control, i.e. weather, location, customs, 3rd party shipper delays, etc. Therefore, delivery time frames are for reference only.
