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US orders
Aletha Inc. offers free ground shipping in the continental United States on orders of $75 or more (in USD). Orders under $75 (in USD) will require a shipping fee paid by the customer.
International orders
International orders will require a shipping fee paid by the customer. Regular and expedited shipping options and cost will be offered to the international customer at checkout. We don't collect VAT for purchases from our international customers, so you will have to pay it when you collect the product from the shipping company or post office. All of our products ship from the US.
Shipping and delivery times
Please allow 1-2 business days for our warehouse to process your order before shipping. All products ordered will ship together whenever possible. You will receive a shipping confirmation email with tracking information when the package leaves our facility.
US standard ground shipping can take up to 10-14 business days. Deliveries to APO or FPO addresses may take longer than 10-14 business days. International shipping can take up to or more than 30 business days. International expedited shipping can take up to or more than 10-14 business days.
We cannot guarantee package delivery time. We will be timely on our end, but transit times can be delayed based on circumstances outside our control, i.e. weather, location, customs, 3rd party shipper delays, etc. Therefore, delivery time frames are for reference only.
Track your package here.
Wrong address
We cannot be responsible for misshipments if the shipping address provided was entered incorrectly or provided incorrectly by the customer. The customer is responsible for the cost of shipping for the new package (subject to a minimum reshipment fee of $10). Reach out to us at hello@alethasupport.com to request a new package or refund.
